How to Display/Copy your AVG 2014 licence Number

How to Display/Copy your AVG 2014 license Number:

• Open AVG. (By clicking the AVG icon on the task-bar – bottom right of your PC screen)
• It will look something like this:

·         ·  Click Options in the top right corner and select “About AVG” at the bottom of the list.

·         ·  Then click “License and Support” at the top and you’ll see this:

·  Your AVG License Number is shown and you can use the “copy to clipboard” link to take the license number to the clipboard.

·  You can choose “Paste” or CTRL+V to paste the licence number into and email for example.

·  HINT: Don’t click the “Renew now” link – you’ll be directed to AVG.com where you will pay more! Contact Us

Where to find your AVG Program Version

Follow this setup and we solve your problems

Click Start -> All Programs -> AVG 2014 -> AVG User Interface

Click the “options” menu and select “About AVG”

Click the “Product” tab

You will see the program version as shown in the picture below.

If you are facing more problems call us +1-855-517-2433

Run the Norton Power Eraser scan

To run Norton Power Eraser, double click the NPE.exe file.
If the User Account Control window prompts, click Yes or Continue.
Read the license agreement, and click Accept.
In the Norton Power Eraser window, click the Scan for Risks icon.
By default, Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click Restart. If you do not want to include the Rootkit scan, go to Settings, and uncheck the option Include Rootkit scan (Requires a system restart).
After the computer is restarted, the scan starts automatically. Follow the on-screen instructions.

I see popups or I am redirected to different websites

This problem can be caused due to a browser hijacker. A browser hijacker is a type of malware designed to change your browser's settings. A browser hijacker changes your web browser's home page and default search provider to a different one without your permission. The toolbars are usually bundled with certain free programs that you normally download and install. These bundles include a licensing agreement that you must accept to download and install the software. The agreement applies to all software in the bundle including the unwanted toolbars.

You may also experience some or all of the following issues:

• Your search is getting redirected to different websites
• Webpages load slowly
• You see multiple toolbars on your web browser which you did not install
• You get multiple pop-up alerts for advertisements

Download and run the Norton Power Eraser to scan and remove the unwanted toolbars. After you remove the unwanted toolbars, run a Rootkit scan with Norton Power Eraser to perform a deep scan on your computer.

Run the Norton Power Eraser - Unwanted Application Scan

1. Download Norton Power Eraser.
2. Click Save.
3. Select the location as Desktop, and then click Save.
4. To run Norton Power Eraser, double-click the NPE.exe file.
   If the User Account Control window prompts, click Yes or Continue.
5. Read the license agreement, and click Accept.
6. In the Norton Power Eraser window, click the Advanced Options icon.
7. In the Advanced window, next to Unwanted Application Scan, click Scan Now to scan your computer.
   When Norton Power Eraser completes the scan, the results are displayed in the Unwanted Apps Scan Complete window.
8. In the Unwanted Apps Scan Complete window, next to the unwanted application or toolbar, click Uninstall.
9. Follow the on-screen instructions.
10. When the uninstall completes, restart the computer.

If Norton Power Eraser does not remove the unwanted toolbars, then manually remove them by using the Add/Remove Programs or Uninstall a Program in the Control Panel. Adware generally installs a new toolbar in your browsers and changes your default search engine setting to a third-party search engine. Depending on your browser, reset the browser settings to completely remove the unwanted toolbars and search engines.

Reset Microsoft Internet Explorer settings

1. Start Internet Explorer.
2. On the Tools menu, click Manage add-ons.
3. In the Manage Add-ons window, under Add-on Types, select Toolbars and Extensions.
4. If you find any suspicious toolbar listed, select that toolbar, and click Disable.
5. In the Manage Add-ons window, under Add-on Types, select Search Providers.
6. Select a search engine, and click Set as default.
7. Select the unknown search engine, and click Remove and Close.
8. On the Tools menu, click Internet Options.
9. In the General tab, under Home page, enter the address of your preferred page.
10. Click Apply and OK.
11. On the desktop, right-click the Internet Explorer shortcut and select Properties.
12. In the Internet Explorer Properties window, under the Shortcut tab, in the Target field, delete the text after iexplore.exe.
13. Click Apply and OK to save the changes.
14. Click Close.

Reset Google Chrome settings

1. Start Google Chrome.
2. On the top-right corner, click the Customize and control Google Chrome icon, and click Settings.
3. Under Chrome, click Extensions.
4. In the Extensions window, select the unknown extensions, and click the trash bin icon.
5. Under Chrome, click Settings.
6. In the Settings window, under On startup, click Set pages.
7. In the Startup pages window, from the list of startup pages, select the suspicious entries and click X.
8. Click OK.
9. In the Settings window, under Appearence, select Show Home button, and click Change.
10. In the Home page window, select Use the New Tab page and click OK.
11. In the Settings window, under Search, click Manage search engines.
12. In the Search engines window, select your preferred default search engine and click Make default.
13. In the Default search settings list, select the unknown search engine, and click X.
14. Click Done.

Reset Mozilla Firefox settings

1. Start Firefox.
2. On the top-right corner, click the Open menu icon, and click Add-ons.
3. In the Add-ons Manager page, select Extensions.
4. Check the list of extensions for suspicious entries. If any, select the extension and click Disable.
5. Click the Open menu icon, and click Options.
6. In the Options window, under General tab, click Restore to Default.
7. Click OK.
8. In the Firefox window, next to the URL field, click the down arrow and select Manage Search Engines.
9. In the Manage Search Engine List window, select the unknown search engine, and click Remove.
10. Click OK.

Run the Norton Power Eraser scan

1. Double-click the NPE.exe file, to run Norton Power Eraser.
   If the User Account Control window prompts, click Yes or Continue.
2. Read the license agreement, and click Accept.
3. In the Norton Power Eraser window, click the Scan for Risks icon.
4. By default, Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click Restart. If you do not want to include the Rootkit scan, go to Settings, and uncheck the option Include Rootkit scan (requires a computer restart).
5. After the computer is restarted, the scan starts automatically. Follow the on-screen instructions.
   Wait for the scan to complete.