This problem can be caused due to a browser hijacker. A browser hijacker is a type of malware designed to change your browser's settings. A browser hijacker changes your web browser's home page and default search provider to a different one without your permission. The toolbars are usually bundled with certain free programs that you normally download and install. These bundles include a licensing agreement that you must accept to download and install the software. The agreement applies to all software in the bundle including the unwanted toolbars.
You may also experience some or all of the following issues:
- Your search is getting redirected to different websites
- Webpages load slowly
- You see multiple toolbars on your web browser which you did not install
- You get multiple pop-up alerts for advertisements
Download and run the Norton Power Eraser to scan and remove the unwanted toolbars. After you remove the unwanted toolbars, run a Rootkit scan with Norton Power Eraser to perform a deep scan on your computer.
Run the Norton Power Eraser - Unwanted Application Scan
- Download Norton Power Eraser.
- Click.
- Select the location as Desktop, and then click.
- To run Norton Power Eraser, double-click thefile.If the User Account Control window prompts, click or .
- Read the license agreement, and click.
- In the Norton Power Eraser window, click the icon.
- In the Advanced window, next to Unwanted Application Scan, click to scan your computer.When Norton Power Eraser completes the scan, the results are displayed in the Unwanted Apps Scan Complete window.
- In the Unwanted Apps Scan Complete window, next to the unwanted application or toolbar, click .
- Follow the on-screen instructions.
- When the uninstall completes, restart the computer.
If Norton Power Eraser does not remove the unwanted toolbars, then manually remove them by using the Add/Remove Programs or Uninstall a Program in the Control Panel. Adware generally installs a new toolbar in your browsers and changes your default search engine setting to a third-party search engine. Depending on your browser, reset the browser settings to completely remove the unwanted toolbars and search engines.
- Start Internet Explorer.
- On the Tools menu, click .
- In the Manage Add-ons window, under Add-on Types, select .
- If you find any suspicious toolbar listed, select that toolbar, and click.
- In the Manage Add-ons window, under Add-on Types, select .
- Select a search engine, and click.
- Select the unknown search engine, and clickand .
- On the Tools menu, click .
- In the General tab, under Home page, enter the address of your preferred page.
- Clickand .
- On the desktop, right-click the Internet Explorer shortcut and select .
- In the Internet Explorer Properties window, under the Shortcut tab, in the Target field, delete the text after iexplore.exe.
- Clickand to save the changes.
- Click.
- Start Google Chrome.
- On the top-right corner, click theicon, and click .
- Under Chrome, click .
- In the Extensions window, select the unknown extensions, and click the trash bin icon.
- Under Chrome, click .
- In the Settings window, under On startup, click .
- In the Startup pages window, from the list of startup pages, select the suspicious entries and click .
- Click.
- In the Settings window, under Appearence, select , and click .
- In the Home page window, select and click .
- In the Settings window, under Search, click .
- In the Search engines window, select your preferred default search engine and click .
- In the Default search settings list, select the unknown search engine, and click .
- Click.
- Start Firefox.
- On the top-right corner, click theicon, and click .
- In the Add-ons Manager page, select .
- Check the list of extensions for suspicious entries. If any, select the extension and click.
- Click theicon, and click .
- In the Options window, under General tab, click .
- Click.
- In the Firefox window, next to the URL field, click the down arrow and select .
- In the Manage Search Engine List window, select the unknown search engine, and click .
- Click.
- Double-click thefile, to run Norton Power Eraser.If the User Account Control window prompts, click or .
- Read the license agreement, and click.
- In the Norton Power Eraser window, click the icon.
- By default, Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click Settings, and uncheck the option .. If you do not want to include the Rootkit scan, go to
- After the computer is restarted, the scan starts automatically. Follow the on-screen instructions.Wait for the scan to complete.
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