Nis 2012 Crash Tivo Desktop 2.8.3 software

Tivo Server suddenly started to crash out of the blue.  An error message pops up on the desktop that looks like this:

Problem signature:

Problem Event Name: APPCRASH

Application Name: TiVoServer.exe

Application Version: 1.5.306.263

Application Timestamp: 00000000

Fault Module Name: McMux.ax

Fault Module Version: 2.1.8936.61214

Fault Module Timestamp: 4581dc8a

Exception Code: c0000005

Exception Offset: 000012e4

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 1033

Additional Information 1: fd00

Additional Information 2: ea6f5fe8924aaa756324d57f87834160

Additional Information 3: fd00

Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Follow these steps for solving this problem

You can upgrade or update NIS v20. And the problem is resolve or not. 

If your problem is not shortout from this solution you can call us and ask for help..+1-855-517-2433(Toll Free) and you can post question related norton internet security

Run the Norton Power Eraser scan

To run Norton Power Eraser, double click the NPE.exe file.
If the User Account Control window prompts, click Yes or Continue.
Read the license agreement, and click Accept.
In the Norton Power Eraser window, click the Scan for Risks icon.
By default, Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click Restart. If you do not want to include the Rootkit scan, go to Settings, and uncheck the option Include Rootkit scan (Requires a system restart).
After the computer is restarted, the scan starts automatically. Follow the on-screen instructions.